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Here you go... Honest to
goodness comments from some of the folks that have gotten their Toys at ScubaToys.com.
And we didn't even pay them!
Mouse over to pause.
Joe and Larry,
I have been diving for 7 years now and purchased almost every single item from your store. For equipment, your store and customer service can't be beat.
I decided to email the two of you to let you know how much I appreciate your store and your staff. In 2004, I decided to take my fiance and Dad snorkeling in Cozumel on a trip. I purchased our snorkeling sets from your store. I still own those sets, but they never get used as we've upgraded a few times since. 7 years and 250 dives later, I continue to come into your store because of your staff , price, selection, and customer service. Mark, Kyle, Todd, and Wade have always been amazing to me and my family, even when we didn't buy something. I'm taking my Dad to Cozumel in 2 weeks and we are going to attempt discover scuba with him and see how he does. He's 69, just beat cancer, and it's our first ever father/son trip. I wanted to share my love of diving with him. 3 weeks ago we came in to find a mask that we could put lenses in. Kyle helped us for an hour and assured my Dad everything would be great. Last summer, I convinced my wife to get her own gear and Mark treated her like royalty, really taking the time to be patient and help her with the important things, like color of fins and BCD. This past weekend, Mark came to the rescue again and ordered wet suits for us to try for our upcoming liveaboard to Kona. They fit perfectly and my wife was so happy that he remembered her favorite color. Today, I came in to price match something and Wade and Kyle took great care of me, no questions asked.
When we travel, I always have to write down you guys website and tell them the staffs names. I've started bringing my business cards with me, with the scuba toys website already written on it. Saves time. I say all of this because as owners, it's good for you guys to know that your store is more than just a store or a business. It's a family and I always feel like I'm part of it when I enter the store. Please pass along my most sincere appreciation to all of your staff and know that wherever we travel, we will continue to sing Scuba Toys praises to anyone who will listen.
I've never met either of you, but I want you to know keep up the great work and thank you for everything you do for your valued customers. Your store and staff are the best in the business! Please let me know if their is anything I can ever do to help or to publicize your store!
Best wishes,
Jeff B.
Hello Joe,
My wife and I want to personally thank you for the purchase that we made through you. We love the computers and just want to say that you are awesome, and we love your site. We had no idea that you would make things so easy on us, especially after dealing with the nut case at our local dive shop. We were talking about quitting scuba all together after the way he went on, and I just wanted to let you know that you have renewed our Joy in scuba diving. We started diving to have fun and meet new people to travel with and do things locally. We have found shops that say they are committed to having fun for everyone but in reality, they just want you to buy from them and if you don't you can hit the door. I personally think those guys do more to hurt scuba. Again I want to say it has been a great please doing business with you Joe.
Thanks Again
Dan P.
Good Morning,
Sent order as below: less than a week ago-and it has arrived once again correct and in great time to Australia. Thanks for the very prompt service-I have had several orders from you now and always great! I would not hesitate to recommend your site to anybody.
Thanks Heaps
Caroline D.
Australia
Dear ScubaToys.com,
You guys are amazing!!! I grant you a 5***** Rating for your Product, Price and Service!
I ordered an Oceanic Dive Computer from you on Tuesday afternoon, 07 June 2011, my time and have it in my hand, in Australia, now at 08:00hr 10 June 2011. No big deal you say, well I can tell you the following:
- You were over $300 cheaper than any Australian Competitor I could find!
- I will save a further approx 9% given the current AU/US Exchange rate!
- I ordered a product from Melbourne, Australia on Saturday 04 June 2011, and still do not have it!
Well done. I will recommend you to all of my friends here in OZ and use you again soon!!!
Many Thanks,
Ross M.
NSW Far South Coast AUSTRALIA
Hello,
I just wanted to let you know how happy and surprised I was when I got home last night to discover the box from ScubaToys.com with my larger wetsuit. I hadn’t expected the exchange process to go this smoothly. In fact, I was half expecting to have to call today to track down my order. So, thank you very much for sending out the new size before actually receiving the wrong size suit back from me. That was a very cool thing to do and one that will have me turning to ScubaToys.com first for all my future scuba needs. I’ll definitely recommend your site to all my friends and coworkers and look forward to checking out your store in person the next time I’m in the Dallas area.
Again, thank you for taking care of this exchange with no hassles and customer service that greatly exceeded my expectations.
Sincerely,
Jason P
Hi Joe,
Just a note to let you know my repaired SPG arrived today via UPS - not only does ScubaToys stand behind their products but they are extremely prompt with service and return of equipment so no diving opportunities are missed - this is greatly appreciated! You make it feel like California and Texas are close neighbors...please keep up the great work! We've bought a lot of gear from you and will continue to give you our business!!!
With best wishes,
Sylvie & Bob
Larry,
My wife and I would like to express our special thanks to your service re our last order. The gear we ordered arrived on time in Malaysia, a day before our departure to Sabah for our diving holiday. Everything turned out perfect and we had great use of the gear. Thank you very much for your help. We will not hesitate to recommend Scubatoys to our friends for their peace of mind, not to mention a great deal of savings.
Thanks again and congratulations on a very useable ecommerce web site! We will be back!
Regards,
Jan
I just wanted to let you know the gear I ordered arrived yesterday.
I am happy to say everything in the package was exactly as described on
the web site and the shipping was extremely fast. It usually takes anywhere
from 2-5 weeks to receive packages here in Cuba. You have another satisfied
military customer who will definitely sing your praises to others interested
in buying their own gear.
Very Respectfully,
Justin B.
Hey guys,
Finally back from Cozumel and wanted to take the time to say thanks for everything. Our items arrived in time for our Open Water classes in Colorado Springs and even when we had to return a couple of items for different sizes, the new items arrived in time. We completed our certification dives in Cozumel and everything worked great. What a great investment! I was extremely happy that we took your suggestions as it allowed me to gett some really good pics on the additional reef dives we did. The pictures were superb and the system worked great. My hat is off to everyone on staff that helped us out with the order and made sure we were happy with everything prior to our flying out. With Advanced Open Water our next project, you can be sure we will be adding to our gear and you will be the first place we shop. Thanks again.
Chuck
Colorado Springs
Larry: WOW!!!!! Shipping was ONE day from Texas to Saskatchewan, Canada and at a VERY reasonable price. I am very pleased with the items that I received----top quality goods and service!! You guys continue to impress me with your dedication to customer satisfaction.
Thanks, Bob
Hi Larry and Scuba Toys Staff:
My wife and I just returned from a dive vacation at Little Cayman. Yes, the diving was spectacular, the weather was great and we made a boat load of new friends. But more important, was the expert advice we've received from you and your staff during the last 6 months as we've selected and purchased our gear. The Tusa split fins are smooth. Our Zeagle BCDs were great. The fit of the Zena on my wife is perfect and my Brigade was envied by the people towing big Rangers around. The regs breathed just as good at 100ft as they did at 40ft and the Atmos AI computers with quick disconnect were great. Easy to read underwater, Nitrox compatible and easily detachable for filling out the log books later on near the pool. We especially enjoyed the computer download feature for analyzing our dive performance later on at home.
Yes, all that great advice at very competitive prices. Thanks again for getting us into the sport in a first class way.
David and Mary Jo
PS: The Akona roll-on bag held both sets of our gear in a very stylish manner and made it very convenient to get around the airports. Another great recommendation.
Scuba Toys
I placed my order on-line on November 14th, and it arrived today,
November 17th. You guys are fantastic. Your service was prompt and
courteous. You fixed problems even before I was aware there were any.
I greatly appreciated your phone call to discuss the different methods
of shipping, to avoid the brokerage fees when my order came across the
border into Canada. I am very impressed with your service. I will
definitely use you guys again for my future gear purchases.
Thanks again, keep up the good work.
Bruce M
Swan River, Manitoba
Canada
WOW WOW WOW!!!!! I placed my order on June 8th and I have already received
my package today, June 10th. I think this is the fastest I have ever
received an order/package from any online business. The products were
exactly what we saw on your website and we are very pleased with them. The
quality of products is outstanding. It's not often that you find great
service and speedy deliver with businesses. I have been in the retail
business all my life and I know what customer service means and you
definitely exceed the critiria. This customer will definitely be a repeat
customer. Thanks again for the great products and speedy deliver. I give
this website a five star rating, which is very rare these days. A very
happy customer:
Katrina G
The package made it here and everything is perfect!! Thanks for the
great deal and for all your help!
Harry K.
Dear management,
I wanted to say thank you for myself and my dive buddy Christy.
We both got our OW this month. Our classes were not at your store (which is regrettable) however we purchased our gear there. We first came in last year for some shorty suits for snorkeling and were impressed by the helpful attitudes and the number of items Scuba Toys had. We came back this year to get our mask, fins, snorkel, set up and again was met with happy people who gave great assistance and we really felt we were taken care of. Also to our pleasure some items didn’t fit as well at home as in the store and the return policy was more than fair, in fact it was shockingly simple.
We came back this weekend with a friend this weekend to buy all of our dive gear and again was met with excellent help and a good working knowledge of the product lines. I felt no rush to choose and always felt like we were able to ask as many questions as we needed. The 3 of us got all of our gear and it was all set up and tested before we left.
I asked if it’d be possible for us to rent the pool for an hour or two to test the gear before heading out to the lake. I was pleasantly surprised that we could use the pool for free! Not only that but when came in last night we were able to use the tanks and weights as well for free. Christy and I tested our gear and practiced our newly acquired skills and felt more confident as we left.
Being new to diving and having the pool time last night to get comfortable with our gear really helped us feel ready to hit the water. I’m also certain you have customers for life. It’s really not often that you find customer service that blows your mind but I sincerely want to thank the staff for making our start to diving a happy one. Please take the time to thank the staff from both of us.
Stephenie
Richardson, TX
Joe and Larry,
I have been diving for 7 years now and purchased almost every single item from your store. For equipment, your store and customer service can't be beat.
I decided to email the two of you to let you know how much I appreciate your store and your staff. In 2004, I decided to take my fiance and Dad snorkeling in Cozumel on a trip. I purchased our snorkeling sets from your store. I still own those sets, but they never get used as we've upgraded a few times since. 7 years and 250 dives later, I continue to come into your store because of your staff , price, selection, and customer service. Mark, Kyle, Todd, and Wade have always been amazing to me and my family, even when we didn't buy something. I'm taking my Dad to Cozumel in 2 weeks and we are going to attempt discover scuba with him and see how he does. He's 69, just beat cancer, and it's our first ever father/son trip. I wanted to share my love of diving with him. 3 weeks ago we came in to find a mask that we could put lenses in. Kyle helped us for an hour and assured my Dad everything would be great. Last summer, I convinced my wife to get her own gear and Mark treated her like royalty, really taking the time to be patient and help her with the important things, like color of fins and BCD. This past weekend, Mark came to the rescue again and ordered wet suits for us to try for our upcoming liveaboard to Kona. They fit perfectly and my wife was so happy that he remembered her favorite color. Today, I came in to price match something and Wade and Kyle took great care of me, no questions asked.
When we travel, I always have to write down you guys website and tell them the staffs names. I've started bringing my business cards with me, with the scuba toys website already written on it. Saves time. I say all of this because as owners, it's good for you guys to know that your store is more than just a store or a business. It's a family and I always feel like I'm part of it when I enter the store. Please pass along my most sincere appreciation to all of your staff and know that wherever we travel, we will continue to sing Scuba Toys praises to anyone who will listen.
I want you to know keep up the great work and thank you for everything you do for your valued customers. Your store and staff are the best in the business! Please let me know if their is anything I can ever do to help or to publicize your store!
Best wishes,
Jeff B.
THANK YOU.......My Reg, Octo, and Computer arrived here in Afghanistan today and it looks absolutely beautiful. I would like to personally thank Todd who helped me out.....THANK YOU TODD....you are the best. I am heading out on another dive vacation to Koh Tao Thailand in 18 days. I will be spending 21 days there and will break this puppy in, and I cant wait. Thank you, thank you, thank you.
Jason L.
oh - you guys are the BEST!!!!! Thanks so much for making my day out
here in the pacific! Can't wait to get out there again on the reef.
We recommend your place always - people LOVE our equipment, for sure!
Polly W
Yap
Just wanted to say thanks for the great service. Got the gear yesterday.
seems like everything fits. Probably be buying a bcd package in a couple
of months.
Steve San Diego, CA
Hi Larry! I meant to send you a thank you email earlier but life got
in the way. THANK you so much for all of your help and your incredible
deal you gave me. I really appreciate your extra effort and you made
my month! You definitely have a customer for life now. Good luck with
the new store. I'll be sure to check it out next time I am in Dallas.
Take care,
Janie S. Houston, TX
Great doing buisness with you all. You made everything so easy. I got
my stuff on time. thanks so much.
Cindy Riverside, OH
I am extremely sorry for my lack of communication. I have very limited
access to a computer because i am in the military. I am extremely satisfied
with your company's outstanding customer service, and would like to
say a sincere thank you. You went out of your way to help me and that
is something you don't see a company do alot these days. Once again
THANK YOU! and i appologize for any inconvenience i may have caused
you.
THANKS
eric
Hi Larry,
I believe I talked with you on the phone last month about a 2/3 wetsuit
to fit a 6 foot tall, skinny guy which I needed in two days. You shipped
me an upgrade (2.5 mm Titanium suit from Parkway) because you found
a medium tall. I wanted to tell you it worked great, and I was very
impressed with the customer service. Thanks for a great suit at a great
price. Many other divers asked about my wetsuit and I told them about
your company on-line, and emphasized the excellent customer service.
I will definitely be back for my next scuba purchase.
Thanks again,
Brian San Francisco, CA
Thank You! Everything arrived today. I wanted to thank you again for taking time to discuss the fit of the items I ordered. There's nothing quite like having a huge nose and size 13 feet. I usually can't find anything that fits. I am happy to say that the mask and boots you recommended fit perfectly and I couldn't be happier.
You guys rock!
Joe C. Bellingham, WA
I just wanted to thank you for your prompt delivery & excelent deal of my Regulator set-up. It arrived in time to use for my Advanced Open Water Cert. in Key Largo, FL. It performed great. We "Dove the Grove" & the Duane. AWESOME!!
RK. Pineland, FL
Hi Larry,
Just a quick note to thank you for all your great help and assistance with our gear we bought from ScubaToys!
This was the first time we actually bought something over the net and despite being sceptical at first, your friendly, professional and helpful manner made us feel at ease. We received all the gear as ordered just fine and are totally stoked with everything. Bring on the weekend!!
By the way, you should start up a message board on your website on which satisfied customers, like myself, can do further justice to a great site and company.
All the best Larry ....
Darryll and Fiona
Australia
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Carrollton, TX 75006
(972) 820-7667 Toll Free: (877) 728-2243 Fax: (972) 820-7521
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info@scubatoys.com
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