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Here you go... Honest to
goodness comments from some of the folks that have gotten their Toys at ScubaToys.com.
And we didn't even pay them!
Mouse over to pause.
Hello,
I just wanted to let you know how happy and surprised I was when I got home last night to discover the box from ScubaToys.com with my larger wetsuit. I hadn’t expected the exchange process to go this smoothly. In fact, I was half expecting to have to call today to track down my order. So, thank you very much for sending out the new size before actually receiving the wrong size suit back from me. That was a very cool thing to do and one that will have me turning to ScubaToys.com first for all my future scuba needs. I’ll definitely recommend your site to all my friends and coworkers and look forward to checking out your store in person the next time I’m in the Dallas area.
Again, thank you for taking care of this exchange with no hassles and customer service that greatly exceeded my expectations.
Sincerely,
Jason P
Hi Joe,
Just a note to let you know my repaired SPG arrived today via UPS - not only does ScubaToys stand behind their products but they are extremely prompt with service and return of equipment so no diving opportunities are missed - this is greatly appreciated! You make it feel like California and Texas are close neighbors...please keep up the great work! We've bought a lot of gear from you and will continue to give you our business!!!
With best wishes,
Sylvie & Bob
Larry,
My wife and I would like to express our special thanks to your service re our last order. The gear we ordered arrived on time in Malaysia, a day before our departure to Sabah for our diving holiday. Everything turned out perfect and we had great use of the gear. Thank you very much for your help. We will not hesitate to recommend Scubatoys to our friends for their peace of mind, not to mention a great deal of savings.
Thanks again and congratulations on a very useable ecommerce web site! We will be back!
Regards,
Jan
I just wanted to let you know the gear I ordered arrived yesterday.
I am happy to say everything in the package was exactly as described on
the web site and the shipping was extremely fast. It usually takes anywhere
from 2-5 weeks to receive packages here in Cuba. You have another satisfied
military customer who will definitely sing your praises to others interested
in buying their own gear.
Very Respectfully,
Justin B.
Hey guys,
Finally back from Cozumel and wanted to take the time to say thanks for everything. Our items arrived in time for our Open Water classes in Colorado Springs and even when we had to return a couple of items for different sizes, the new items arrived in time. We completed our certification dives in Cozumel and everything worked great. The Sealife DC310 Pro Pack was wonderful. What a great investment! I was extremely happy that we took your suggestions as it allowed me to gett some really good pics on the additional reef dives we did. The pictures were superb and the system worked great. My hat is off to everyone on staff that helped us out with the order and made sure we were happy with everything prior to our flying out. With Advanced Open Water our next project, you can be sure we will be adding to our gear and you will be the first place we shop. Thanks again.
Chuck
Colorado Springs
Larry: WOW!!!!! Shipping was ONE day from Texas to Saskatchewan, Canada and at a VERY reasonable price. I am very pleased with the items that I received----top quality goods and service!! You guys continue to impress me with your dedication to customer satisfaction.
Thanks, Bob
Hi Larry and Scuba Toys Staff:
My wife and I just returned from a dive vacation at Little Cayman. Yes, the diving was spectacular, the weather was great and we made a boat load of new friends. But more important, was the expert advice we've received from you and your staff during the last 6 months as we've selected and purchased our gear. The Tusa split fins are smooth. Our Zeagle BCDs were great. The fit of the Zena on my wife is perfect and my Brigade was envied by the people towing big Rangers around. The regs breathed just as good at 100ft as they did at 40ft and the Atmos AI computers with quick disconnect were great. Easy to read underwater, Nitrox compatible and easily detachable for filling out the log books later on near the pool. We especially enjoyed the computer download feature for analyzing our dive performance later on at home.
Yes, all that great advice at very competitive prices. Thanks again for getting us into the sport in a first class way.
David and Mary Jo
PS: The Akona roll-on bag held both sets of our gear in a very stylish manner and made it very convenient to get around the airports. Another great recommendation.
Scuba Toys
I placed my order on-line on November 14th, 2004 and it arrived today,
November 17th. You guys are fantastic. Your service was prompt and
courteous. You fixed problems even before I was aware there were any.
I greatly appreciated your phone call to discuss the different methods
of shipping, to avoid the brokerage fees when my order came across the
border into Canada. I am very impressed with your service. I will
definitely use you guys again for my future gear purchases.
Thanks again, keep up the good work.
Bruce M
Swan River, Manitoba
Canada
WOW WOW WOW!!!!! I placed my order on June 8th and I have already received
my package today, June 10th. I think this is the fastest I have ever
received an order/package from any online business. The products were
exactly what we saw on your website and we are very pleased with them. The
quality of products is outstanding. It's not often that you find great
service and speedy deliver with businesses. I have been in the retail
business all my life and I know what customer service means and you
definitely exceed the critiria. This customer will definitely be a repeat
customer. Thanks again for the great products and speedy deliver. I give
this website a five star rating, which is very rare these days. A very
happy customer:
Katrina G
The package made it here and everything is perfect!! Thanks for the
great deal and for all your help!
Harry K.
oh - you guys are the BEST!!!!! Thanks so much for making my day out
here in the pacific! Can't wait to get out there again on the reef.
We recommend your place always - people LOVE our equipment, for sure!
Polly W
Yap
Just wanted to say thanks for the great service. got the gear yesterday.
seems like everything fits. probably be buying a bcd package in a couple
of months.
Steve San Diego, CA
Hi Larry! I meant to send you a thank you email earlier but life got
in the way. THANK you so much for all of your help and your incredible
deal you gave me. I really appreciate your extra effort and you made
my month! You definitely have a customer for life now. Good luck with
the new store. I'll be sure to check it out next time I am in Dallas.
Take care,
Janie S. Houston, TX
Great doing buisness with you all. You made everything so easy. I got
my stuff on time. thanks so much.
Cindy Riverside, OH
I am extremely sorry for my lack of communication. I have very limited
access to a computer because i am in the military. I am extremely satisfied
with your company's outstanding customer service, and would like to
say a sincere thank you. You went out of your way to help me and that
is something you don't see a company do alot these days. Once again
THANK YOU! and i appologize for any inconvenience i may have caused
you.
THANKS
eric
Hi Larry,
I believe I talked with you on the phone last month about a 2/3 wetsuit
to fit a 6 foot tall, skinny guy which I needed in two days. You shipped
me an upgrade (2.5 mm Titanium suit from Parkway) because you found
a medium tall. I wanted to tell you it worked great, and I was very
impressed with the customer service. Thanks for a great suit at a great
price. Many other divers asked about my wetsuit and I told them about
your company on-line, and emphasized the excellent customer service.
I will definitely be back for my next scuba purchase.
Thanks again,
Brian San Francisco, CA
Thank You! Everything arrived today. I wanted to thank you again for taking time to discuss the fit of the items I ordered. There's nothing quite like having a huge nose and size 13 feet. I usually can't find anything that fits. I am happy to say that the mask and boots you recommended fit perfectly and I couldn't be happier.
You guys rock!
Joe C. Bellingham, WA
I just wanted to thank you for your prompt delivery & excelent deal of my Regulator set-up. (the $300 Mares-TUSA deal) It arrived in time to use for my Advanced Open Water Cert. in Key Largo, FL. It performed great. We "Dove the Grove" & the Duane. AWESOME!!
RK. Pineland, FL
Hi Larry,
Just a quick note to thank you for all your great help and assistance with our gear we bought from ScubaToys!
This was the first time we actually bought something over the net and despite being sceptical at first, your friendly, professional and helpful manner made us feel at ease. We received all the gear as ordered just fine and are totally stoked with everything. Bring on the weekend!!
By the way, you should start up a message board on your website on which satisfied customers, like myself, can do further justice to a great site and company.
All the best Larry ....
Darryll and Fiona
Australia
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