FAQ

Frequently Asked Questions

Return Policy - Hassle Free!

Our hassle free return policy allows you to shop with confidence! Knowing that your purchase can be returned or exchanged with absolutely no hassles!

If you get something, and it doesn't fit, you changed your mind and want a different color, the thing is not what you expected or you just changed your mind... We Don't Care! We'll take care of you. No Problem - No Hassle. Just send us back any unused gear within 30 days and we will refund your money (minus the actual shipping cost), or decide to swap it for something else.

And even if you've used an item - but it didn't work out for you, you can return it for 30 days and we will credit you toward a like item. Check out the details on our 30 Day Satisfaction Guarantee page. If you want to read the whole leagilize version you can under Terms and Conditions.

Warranty

What about Warranty? If everything I buy covered by a full warranty??
Yes. We are an authorized dealer for everything we sell, and you will receive a full manufacturers warranty on all your products. For additional information, check out our Warranty Page.

Shipping

How do you guys ship?
Fast! Normally the same day, and we normally use UPS and only charge actual shipping rates. No handling fees are added to your order. Check out our Shipping Page for more info.

On that page it even explains our Free Shipping special!

Sales Tax & Duties

Do I have to pay sales tax?

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Only if in the state of Texas. Sales Tax of 8.25% will be added if you are in Texas.

What about overseas orders?
We have gotten some incredible rates from UPS for our overseas customers.
And UPS gets to you in just a few days. If you want to save some money, we can ship via US Postal Service, but it is much slower (up to a few weeks) and it is not trackable while in route. If you wish, simply Email Info@Scubatoys.com and let us know what you are thinking of getting and your address, and we can work up a shipping quote for you.

Also remember that for overseas orders, there may be taxes or duties assessed by your government. It is impossible for us to know all the duties for all countries, but you should be able to check with your local customs department.

Payment Methods

Do I have to order on the net with my credit card?
No! You can order using your credit card, PayPal or you can send us a cashiers check or money order, send a personal check, or you can have funds wired into our account. When you get to the checkout screen, you will have options to choose from there - or call us and we'll help!

If I do order with my credit card is this safe?
Yes! We use a secure server so your credit card information is probably safer than if you purchased something in a store.

New Products

Are all these products listed new?
Yes indeed! All products are new in the box (if they come with a box) unless otherwise stated. Sometimes we have some demo gear, or slighlty used gear that we will put on the page in our Demo & Used Area but if that is the case we will tell you in the product name.

Talk to a Human!

I want someone to help me with my buying decision. Can I call and talk to someone who knows something about scuba?
Sure thing! Call us at (972) 820-7667 from 10:00Am-7:00Pm Central Time, Monday through Friday and 10:00Am to 6:00Pm on Saturday, In the US you can use our Toll Free Number - (877) Scuba Gear - You will be talking to one of our Scuba Instructors at ScubaToys. They will help you with any product decisions. We feel an educated customer is our best customer.

Non Authrorized and Gray Market Sellers

I saw on your other web page you guys are an Atomic Dealer. Can I buy an Atomic Regulator from you on the net?
No... Sorry. Some manufacturers do not allow internet or mail order sales. Atomic, for example is one of them.

Yea but I saw another website that sold Atomic. Why can they do it if you can't?
Anyone selling products on the net that the manufacturer does not allow is selling "gray market" goods that will not be covered under warranty. We will not lie to our customers, and will not sell goods with filed off serial numbers, or bootlegged - unwarranted products. If you want a product that we sell, but can't sell on the net, you can come into our store to get it.

Contact Us

If you have any additional questions you would like the answers to, please don't hesitate to call us toll free at (877)Scuba Gear, or drop us an email at info@scubatoys.com, or use the information for email, fax, and phone that you will find on the bottom of every page.